Terms and Conditions ezpin – The Complete Platform Usage Guide

These Terms and Conditions govern the relationship between ezpin and every individual who accesses or uses the platform, website, mobile app, and all services provided under the ezpin brand. Continued use of the platform following any changes to the Terms and Conditions constitutes acceptance of the updated terms.

Ezpin reserves the right to update, amend, or replace any part of this document at any time at its sole discretion. Notification of changes will be sent to the member's registered email or displayed prominently on our official website. It is the member's responsibility to review the Terms and Conditions periodically.

Access to the ezpin platform is limited to individuals who meet all of the following eligibility criteria. ezpin takes this responsibility seriously and will conduct identity verification (KYC) to ensure every member qualifies.

• Aged 18 or above, or have reached the legal age of majority under the laws of your jurisdiction
• Not residing in a country or territory that explicitly prohibits online betting activities
• Have full legal capacity to enter into a binding agreement
• Not currently enrolled in a voluntary or mandatory self-exclusion programme from any betting platform
• Register using personal information that is truthful, accurate, and up to date
• Has never previously held an ezpin account that was closed due to fraud or breach of terms

Each individual is only permitted to hold one (1) account only on the ezpin platform. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or devices, are strictly prohibited and may result in the immediate closure of all associated accounts.

• You are solely responsible for keeping your account username and password secure and for not sharing them with any party
• All activity occurring in your account is considered your own, unless you report unauthorised access to us within 24 hours.
• Ezpin is not responsible for any losses arising from unauthorized access due to your own negligence in safeguarding your login credentials
• KYC verification is required before your first withdrawal is processed; required documents include a valid national ID or passport.
• Account details such as full name and date of birth cannot be changed once KYC verification is complete

Ezpin supports a variety of local deposit methods suited for Malaysian users, including FPX online banking, Touch 'n Go eWallet, GrabPay, Boost, MAE, and Visa or Mastercard credit and debit cards. All deposits are credited automatically within seconds of transaction confirmation by the payment provider.

• The minimum deposit amount is RM10 per transaction, unless otherwise stated in specific promotional terms
• The maximum daily deposit is subject to limits set according to your account verification level
• All deposits must be made using a payment method registered in the same member's name; third-party deposits are not permitted.
• Ezpin does not charge any deposit processing fees; however, your bank or eWallet provider may impose their own service charges
• If a deposit is not credited within 30 minutes, please contact our customer support with proof of transaction for immediate review.

Ezpin is committed to processing all valid withdrawals promptly and transparently. Winnings withdrawals that have met all requirements will be processed within 1 to 3 hours of the request being received during normal operating hours. Withdrawals requiring additional review may take up to 24 hours.

• The minimum withdrawal amount is RM30 per transaction
• Withdrawals must be made to the same payment method used for the deposit, for fraud prevention and anti-money laundering purposes.
• Full KYC verification must be completed before your first withdrawal can be processed; this is a one-time requirement only.
• Any bonus received must meet the specified wagering (rollover) requirements before winnings can be withdrawn.
• Ezpin reserves the right to request additional documents for withdrawals exceeding certain limits as part of its compliance procedures.
• Withdrawals will not be processed if the account is under investigation or if there are unresolved suspicious activities.

Ezpin offers a wide range of attractive promotions for new and existing members, including welcome bonuses, reload bonuses, weekly cashback, and special offers tied to major sporting events. Each promotion is subject to specific terms stated on the respective promotions page, which form part of these general Terms and Conditions.

• All bonuses are subject to the specified rollover requirements, which must be fulfilled before the bonus balance can be converted to withdrawable cash.
• Bonuses may only be claimed once per member, per household, per device, and per IP address, unless otherwise stated
• Ezpin reserves the right to withdraw or modify any promotion without prior notice; however, members' entitlements to bonuses already awarded will be honoured.
• Misuse of promotions, including opening multiple accounts to claim bonuses repeatedly, will result in the cancellation of all associated accounts and bonuses.
• Promotional value cannot be directly exchanged for cash without meeting the stipulated rollover requirements

All games available on the ezpin platform — including Sports, Slots, Bingo, and platform games — are operated using certified random number generators (RNG) or transparent, verifiable odds systems. ezpin ensures all games are fair and free from any manipulation.

• Any attempt to exploit technical vulnerabilities, bugs, or system errors for unauthorised gain is strictly prohibited and will result in immediate account closure.
• Completed game results are final and cannot be appealed unless a proven technical error on the part of ezpin is established
• Using automation software, bots, or any unauthorised assistance tools during gameplay is a serious violation and may result in a permanent ban.
• In the event of a technical disruption during an active game, ezpin will use system records to determine a fair outcome based on the available information
• Betting on sports events is subject to the sport-specific rules displayed in the Sports section of the platform.

Protecting members' personal information is ezpin's top priority. Our platform employs a multi-layered security infrastructure to ensure your data is always shielded from cyber threats. For detailed information on how we handle your personal data, please refer to Privacy Policy us.

• Two-factor authentication (2FA) is available and strongly recommended for all ezpin member accounts.
• Ezpin will never ask for your password or sensitive information via email, SMS, or Live Chat — if you receive such a request, it is a fraudulent attempt
• Any changes to key account information such as email address or phone number require additional identity verification.
• Ezpin will not sell, transfer, or disclose members' personal information to third parties without consent, unless required by law

Members may close their account at any time by contacting the ezpin customer support team. Account closure requests will be processed within 3 business days, and any valid cash balance will be returned to the registered payment method once the review is complete.

• Ezpin reserves the right to suspend or close any account without prior notice if there is evidence of fraud, money laundering, or serious breach of terms.
• Accounts inactive for 12 consecutive months may be subject to an inactivity management fee as stipulated
• Members who have activated the self-exclusion feature may not reopen their account before the exclusion period has ended
• Any winnings or bonuses obtained through means that violate these terms will be voided without compensation to the member concerned.

Ezpin is committed to resolving every dispute fairly, transparently, and efficiently. If you have any complaint regarding our services, we encourage you to contact our customer support team first as the initial step toward resolution.

• All complaints must be submitted within 30 days from the date of the incident giving rise to the complaint.
• Our support team aims to provide an initial response within 24 hours and a final resolution within 7 business days
• System records stored on ezpin's servers shall be considered conclusive evidence in any dispute involving game outcomes or financial transactions.
• If internal resolution is unsatisfactory, members have the right to refer the dispute to the relevant regulatory body under the applicable jurisdiction.

Ezpin reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to members via registered email or a prominent notice on the website at least 7 days before taking effect, unless the changes are required immediately for legal or security reasons.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved through negotiation will be referred to a court of competent jurisdiction. If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will be modified only to the extent necessary to make it valid, while all other provisions shall remain in full force and effect.